Take the stress out of your arrival in Rome and pre-book a superior transfer service from Ciampino or Fiumicino Airport to the city center. Travel by well maintained vehicle and arrive refreshed. Your driver will meet you at the airport and deliver you directly to your hotel or residence.
Cancellations
Policy
No charges applied for cancelation up to 24 hours before the agreed pick-up time
Posted By : Ytai_A
The guy left he didn’t wait for us while we were at custom. So the dispatch got us a regular taxi took about 30 min extra. Make sure to make sure they wait for you
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Posted On : 2024-06-19 15:59:15 
Posted By : AMITA_M
I waited for driver for hrs and driver dispatcher was rude but Driver was very nice. Car was dirty too. I’ve text messages exchange with dispatcher. .
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Posted On : 2024-05-24 03:25:59
Posted By : Domenica_G
The car was not as advertised. I paid $97+ US for a taxi van whose meter ended up being $57 US. It made no sense. We could have just chartered the $50 flat rate airport taxi.
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Posted On : 2024-05-21 03:39:10
Posted By : Christine_R
Anthony was eating for us upon arrival. The car was very nice and clean. Driver was helpful and polite. He did not speak English and we don’t speak Italian but used a translator app to say a few things to each other. He had a great sense of humor and made us feel comfortable.
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Posted On : 2024-05-21 03:08:01
Posted By : Steven_K
Very good experience, everything as expected, our flight was late and driver waited for almost an hour but still very professional.
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Posted On : 2024-04-29 01:16:49
Posted By : Shane_T
We had a confirmed Rome airport transfer to our hotel in central Rome with Viator for Sunday AM, 21 Apr. On Friday, 19 April, we received an email from the airline that our flight had been cancelled but that we had been rebooked and would now be arriving Rome Sunday PM.
I sent 2 separate emails to Viator customer support, which according to their site is manned 24 hours a day, advising them of our time change and for them to adjust our pickup time accordingly. We received confirmation that our request was being looked at and an answer would be forthcoming in less than 24 hours. We boarded our flight Saturday April 20th and when we arrived in Frankfurt the morning of the 21st, we received texts from the shuttle driver who was at the Rome airport for the original timing. We replied to the driver that we had asked Viator to reschedule our pickup time to coincide with our new arrival Sunday pm. He texted back saying ‘sorry you have to rebook’ and we heard nothing further from him or the company. Upon arrival in Rome, we took a cab to the hotel at nearly half the cost of the Viator service. $133. gone due to no customer service by Viator.
NEVER AGAIN…
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Posted On : 2024-04-22 16:16:53
Posted By : Mindy_M
Door to door service. Only complaint is there should be a better way to communicate the flight information. Driver was waiting too long for us and ended up having to have the dispatch call us (which cost international calling fees).
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Posted On : 2023-11-21 04:36:11
Posted By : Paul_L
The ride from airport to Rome was good. It was nice knowing we had the car waiting for us and not have to deal with the train or taxi after our flight
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Posted On : 2023-11-08 05:01:11
Posted By : David_M
He was professional And 30 minutes early, he was a funny and great to talk with. If we were ever back here again, we would love to have him.
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Posted On : 2023-10-26 15:55:03
Posted By : Stephen_M
The driver wasn't there, he arrived an hour later after various texts & phone calls. Terrible experience.
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Posted On : 2023-10-22 12:22:19
