Take the stress out of your arrival in Rome and pre-book a superior Private transfer service from Ciampino or Fiumicino Airport to the city center. Travel by well maintained vehicle and arrive refreshed. The service is also available for airport departures.
Cancellations
Policy
No charges applied for cancelation up to 24 hours before the agreed pick-up time
Posted By : MariaM34438
We booked a VIATOR Transfer from Fiumicino Italy. We were stranded for over an hour!! Not speaking Italian made it extremely challenging. There was no Kiosk for VIATOR at the airport, we found a kiosk from another company and I asked if she spoke English which she did! the young woman rolled her eyes when i told her what happened, she called them and spoke to someone at Viator, who told her to have us wait and someone would pick us up shortly. 30 minutes later this man shows up looking totally dishevelled, not well groomed, looked like he rolled out of bed and the car was a mess. we had paid a pretty penny for the fare so we got in the car and took us to our Hotel. My husband being the nice guy he is tipped him. I WILL NEVER BOOK WITH THEM FOR TRANSPORTATION AGAIN!!
Rating :
Posted On : 2023-01-10 10:27:48 
Posted By : ronsU5191JU
This experience involves an attempted trip on Airport Shuttle Italy on October 15th from Rome to Fumacino Airport.
After submitting a request for an earlier pickup in Rome, (receipt of which was acknowledged by a reply email) a car finally showed up 5 minutes after my originally scheduled time. I had already left in an Uber by that time, and told the driver that when she called me. She was not aware of my request for the early pickup. Soon thereafter I received notification that I had been charged for the trip, with no further acknowledgement of my earlier request.
One of the main problems here is the company's sloppy communications. Having received my request almost three hours before the scheduled pick up, they did not follow up with a confirmation or rejection of that request. I tried emailing and calling them several times to check on the status but they never responded.
I strongly recommend that travellers ignore ASI's false claims of excellent service, look elsewhere for reliable airport service in Rome.
Rating :
Posted On : 2022-10-31 09:44:19
Posted By : Annette_Fajardo
We were so worried about getting to the Airport in a timely manner. Our driver was prompt and ready to take us to the Airport at the designated time. He was a good driver and I would highly recommend this service.
Rating :
Posted On : 2022-10-26 01:21:12
Posted By : Rebecca A
Horrible experience. They arrived at the airport at 9am and said they waited an hour but our flight landed at 9:39 am so no driver, no refund and Trip Advisor(who owns the website Viator which we booked the shuttle through)has given no assistance. Why is it our fault that they didn't check to see our flight was arriving late?
Rating :
Posted On : 2022-10-11 23:59:48
Posted By : Daniela19702014
Never use this service!
I made a reservation for a transfer from Ciampino Airport to the center of Rome, after which I received a confirmation number.
But when we arrived at the airport and looked for our driver, we realized that no one was waiting for us.
Our attempts to contact an operator from the company have been unsuccessful.
We had to get another taxi to the hotel, and in the meantime I wrote an email to the company saying there was no one of their drivers to make our transfer.
The reply we received was that they do not have a fleet or suppliers working on this route. This response is inadequate given that we have confirmation of a transfer for this particular route.
Rating :
Posted On : 2022-07-25 04:36:56
Posted By : colettelea
Driver never showed up to airport. Could only get recording for an hour on all 3 numbers listed on my receipt (pd in full). Finally got someone who told me they didn't know what happened to my driver and to take a taxi!
Rating :
Posted On : 2022-07-15 15:29:23
Posted By : Roa5980
Our flight was over an hour late. As soon as we went out to meet our driver, he was there waiting. He provided excellent service in getting us to our hotel. On the morning of our return flight, he was there, on time and ready.
Rating :
Posted On : 2021-07-27 12:56:54
Posted By : Harry
Our van to the airport was on time, well driven, and got us there safely and quickly. What else can you ask for? I’d definitely use this service again.
Rating :
Posted On : 2020-02-27 06:56:27 
Posted By : Thomas B
I was worried about a significant delay because ride was shared with another party. There was no problem. Saved 30 Euros.
Rating :
Posted On : 2018-07-21 03:43:52
Posted By : Sandra A
It was really nice to have a car waiting for us at the airport exit to take us to our airbnb. He was polite and courteous and we relaxed and enjoyed the ride.
