Tulum Private Transportation From-To Cancun Airport

Posted By : Charles_N
We booked this transfer from the Cancun airport to tulum. The day of, they communicated very well and gave us a meeting place in the airport where pretty much all the transfers picked up.

However, once we got to the meeting place, whoever we were messaging with stopped responding to our messages. After about 15 minutes of waiting for a response from our driver and not seeing anybody, we went over to the E-transfers storefront that they had. There was one other group had this same situation happen to them.

After showing the person working there our booking ID (which is different from the booking ID on Viator), we waited about 30 minutes before they directed us to a taxi cab. Once at the cab, they needed to take photos of my passport, which is something I wasn’t fully expecting and was off putting given the situation. After doing so, we finally headed out from the airport.

Our driver was very nice and got us there safe and sound. However, I was on very high alert given the situation that we were in.
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Posted On : 2024-03-24 10:15:53

Posted By : BenWillisSF
Scheduled these guys for my girlfriend as she had an overnight/redeye flight and I knew she would be exhausted on arrival... they happily charged the $160 for a private taxi and took the flight details and then... DIDN'T SHOW UP! AT ALL. She had to make several calls to track them down and it took them over an 1/2 hour to arrive once she got ahold of them.
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Posted On : 2024-03-20 12:37:11

Posted By : Rebecca_H
Sweet driver stopped at grocery on our way to Tulum so we could pick up waters and snacks. Safe trip!
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Posted On : 2024-03-01 16:26:25

Posted By : 135bhavikat
OMG, I wish I'd read the reviews on here before making this booking, but I didn't because the company had come recommended by the Hilton (won't be believing them again either). Same as a number of reviews below, I travelled with my 78 year old father on Christmas day, and had booked a private transfer to Tulum (2 hour journey) in advance (to avoid trying to sort out a transfer at the airport). Before travelling, everything seemed professional with emails and whattsapp communication to confirm bookings (obviously automated). Turn up at the airport after a long journey from the UK, find the representative who pretty much says the transfer must be cancelled (as if it was normal) (at which point I hadn't received any notifications). Wifi was rubbish to connect to whattsapp and the only good thing the representative did was put me in touch with customer services (at which point I also received the cancellation notice saying "... due to the high season, we regret to inform you that we are unable to operate your service..."), was high season a surprise that they had to cancel? Yes they did provide a refund, but knowing full well that the only option at that time was paying double the price to a taxi company (surprising called etransfers taxis (there were others two, but all seemed to be operating together anyway), that we had to wait two hours for which took a private transfer fee but ended up being a shared transfer (which at midnight was pointless arguing with anyone). So its all just a scam, as my brother experienced the same with another transfer company.
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Posted On : 2024-01-28 17:51:23

Posted By : danrE1754HS
SCAM- AVOID IF POSSIBLE
We pre-booked and paid for a private shuttle from Cancun airport to Tulum on our honeymoon. We found the agent easily. She had trouble finding our booking which took 20 mins and then she informed us there were no cars because of traffic and we had to wait 20 more mins. The agent was very nice but after a couple more conversations and an hour and a half we were getting concerned. There were now 3 parties there that all had booked private shuttles. We were asked if we would share and accepted based on having our private booking price refunded. She provided a WhatsApp number for refunds. The number has not offered a refund and said they will be charging us full private shuttle price (over $150 USD).

DO NOT PREBOOK A PRIVATE SHUTTLE WITH THIS COMPANY. THEY WILL NOT PROVIDE IT
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Posted On : 2024-01-02 09:12:17

Posted By : Dvd198577
Terrible, any transport company is better than this one, they profit at the customer's expense. After paying online, they ask you for more money and they leave you on the side of the road waiting for the money to arrive. You are screwed if you don't have internet and the messages don't arrive. bank because they leave you right there and leave the workers are nice they can't do anything they are oppressed to talk the boss sends them SMS demanding that they not start the van until the payment arrives they are first class scammers in Cancun and Riviera Maya no They look at nothing for the client, they only look at the money. I don't know how this company has not already been reported and remains at ease. Any taxi in the area charges you less than these individuals for calling them in some way. I repeat, the drivers are friendly but conditioned as if their pimp were them. They are watching, they understand the situation but obviously they don't want to lose their job, so they only say what their boss's extortionist really tells people who come to these areas to take another private transport, there are many and better ones, at least they don't rob you in the face.
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Posted On : 2023-11-20 05:45:44

Posted By : LaTascha_T
Prior to arrival, checked in regarding the status of my arrival and prompt pick up from airport. Great service!
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Posted On : 2023-09-13 11:06:14

Posted By : Sandres_C
Viator was great picking us up and taking us to our destination in Mexico. Unfortunately we had a death in the family the second Day we were there and had to fly back early and took a cab to the airport. Viator refunded our unused portion. This goes to show what a ethical and truly good company they are. Thank you and I we will be using your services again.
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Posted On : 2023-08-01 13:03:16

Posted By : David_M
Smooth ride and good music during my transfer. Great driver. I would highly recommend this service to friends and family
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Posted On : 2023-07-24 10:24:12

Posted By : Doug_N
Prompt and friendly service from Cancun airport to our hotel in Tulum. I'd highly recommend for those that are happy to spend a little more on a private transfer direct to a hotel after a long flight.
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Posted On : 2023-03-06 06:19:09