Tour Tulum with an expert guide who will teach you all about the Mayan culture, at the end use free time to explore and take photos on your own. Afterwards, swim and relax in our 2 incredible locations: Cenote Mariposa and Cenote Chen Ha (Caverna)
Posted By : Kelly_P
This was a good way to spend the day. There were a lot of people and the tour was run both in English and Spanish. It often felt more was said in Spanish than English as I understood enough of the Spanish to hear more. But the guide was knowledgeable and did a good job managing our day. We left at 8:15 and got back around 3. There was no real lunch stop so just be aware of that. Tulum is great and having a guide is really the only way to see it. Then the two cenotes, the first one was amazing and what I had always heard cenotes were like. The second was more a pool and I found it a bit disappointing. But overall a nice way to see Tulum and some cenotes.
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Posted On : 2024-06-25 20:35:20 
Posted By : MARIAEUGENIA_R
Our experience with the company handling the hotel pick-up through Viator was deeply disappointing and frustrating. The lack of respect for our time and failure in keeping us informed throughout the process was evident. Communication was abysmal, to say the least, and we were shocked to discover that they had even deleted Whatsapp messages acknowledging their responsibility for the issue at hand.
Despite our anticipation for an exciting tour, it never came to fruition. To make matters worse, there was no indication of a refund for the service that was never provided. Viator's silence on the matter, and their failure to provide a satisfactory explanation for withholding our refund, only added to our dismay.
We felt let down by the tour operator's mishandling of the situation and Viator's apparent lack of accountability. The lack of transparency and resolution in this matter has left a sour taste in our mouths, tarnishing what was supposed to be a memorable experience.
It is regrettable that a company of Viator's stature failed to address this issue promptly and efficiently. We hope that our feedback serves as a reminder of the importance of transparency, clear communication, and accountability in customer service, especially in the realm of travel and leisure.
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Posted On : 2024-06-07 11:53:58
Posted By : Pavan_K
Really enjoyed the trip a lot!! Lots of knowledge passed for Tulum region and Susanna did a great job explaining the ancient ruins as well as the history behind it. Very friendly tour guides. Both of the cenotes, Mariposa and Chen He were very beautiful and nice to swim in. My girlfriend and I really enjoyed the trip :)
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Posted On : 2024-05-18 17:49:02
Posted By : Diana_A
This was such a great tour! I had a lot of fun and got to see a lot- it definitely was about 8 hours from pick up to drop off but it was a great experience and good value for your buck. I would recommend this to family/friends the cenotes were beautiful and the guides were entertaining- you also get time to stroll and take tour own photos.
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Posted On : 2024-02-10 15:33:39
Posted By : 232marthar
Yesterday we enjoyed this tour to the ruins of Tulum and swam in two cenotes, as our 5-year-old daughter was going, we wanted a half-day tour, it was perfect, the guides' explanations were super clear, friendly and very enthusiastic. Very good relation cost quality. Thank you Álvaro, Ivonne and José.
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Posted On : 2023-12-15 08:36:38 
Posted By : cristinafS3166UY
100% Recommended by Alvaro (guide) and Angel (driver).
Endearing Alvarito and an open book. We greatly appreciate the opportunity he gave us to meet D. Miguel (Chaman).
We would take the tour with them again!
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Posted On : 2023-12-10 20:41:29
Posted By : salou210
It was wonderful, our guide Mauricio was excellent, his passion was transmitted. It is an excursion that we really liked and I would recommend it without a doubt.
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Posted On : 2023-09-01 09:57:12
Posted By : Felipe A
Changing vehicles in the middle of the road, reversing on the highway, breaking traffic regulations and high risk of accidents
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Posted On : 2023-08-23 19:44:17
Posted By : Dr_AvalosJ
They offered and sold us a VAN excursion = It was by Bus
They summoned us at 8:10 AM = They arrived at 8:40 AM without notice
They stopped on the highway in a dangerous way, a place not allowed, with several signs not to park or stop.
They drove in reverse/reverse on the HIGHWAY, which means a traffic violation (now the second one), more risk of accident for the passengers. All this before arriving in TULUM. In Tolum the guide made a presentation and tiny reference, with little to no explanation.
BAD EXPERIENCE
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Posted On : 2023-08-22 20:52:50
Posted By : sallyrD6281XE
Our experience was mixed. First the good- -Miguel was lovely. Really nice guy, funny, and knowledgeable. No complaints about him at all.
-The locations were beautiful and overall, I had a good time.
However, there were some definite issues.
-The van was extremely uncomfortable. We were packed in like sardines with less leg room than an economy flight. We spent over two hours in the van, so this was not a small thing. -There was a dedicated driver who didn’t do the tour with us, but he didn’t think to start it at the end, so it was extremely hot when we got in. -There was a lot of confusion at pick up, resulting in us waiting for an extra 30 minutes or so before we could get going.
-Early on, two of our group members didn’t meet at the starting point. Miguel had given us 5 minutes to grab a drink and go to the bathroom. They didn’t return to start the tour. I don’t know what company policy is but Miguel spent about half an hour on the phone with them trying to figure out what to do. This half hour ended up screwing over the rest of the group. Miguel assured us that we’d get our full two hour time in Tulum. That was a lie. We were supposed to get a one hour tour of the ruins and an hour of free time to explore Tulum- grab lunch, shop, etc. We ended up with just 23 minutes of free time. In a place where there are lines for everything, it wasn’t nearly enough time. So no lunch for us. We were lucky to get a water, a scoop of gelato, and go to the bathroom.
-Despite getting screwed out of 37 minutes of free time in Tulum, the tour still ran late. It’s advertised as a half day tour. Many of the others run 12 hours, which my spouse and I found too long. We specifically chose this one because it was supposed to be half a day. Despite this, we weren’t dropped off until after 5 pm. We were all ready to leave when Miguel spontaneously declared that he was going to give a presentation on Mayan chocolate making. That was an extra 20 minutes. Then they messed up the drop off, going to an extra hotel that nobody was staying at and adding more time. In the morning, despite the mixup with the vans, we all met at a central location. The evening drop off was a meandering event going to 4 or 5 locations.
Ultimately Miguel was wonderful but I don’t think I’d recommend Ekinox as a company unless they made some major changes, including their policy when guests don’t show up at a meeting point. Paying customers shouldn’t get screwed out of time in a location just because of other people’s negligence.
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Posted On : 2023-06-04 11:17:24
