Dolphin Watching & Snorkeling in Key West with Sunset Dinner Cruise and Open Bar

Posted By : Janice_C
If I could give a zero stars I would! We booked this trip and it was canceled by this company and they only gave us a partial refund. I am very disappointed in how the service has been and how hard it is to even talk to someone about all of it. I will be reaching out again to request a full refund for them canceling and not anything we had control of.
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Posted On : 2024-03-29 16:07:35

Posted By : Andrew_F
The whole day was a wonderful experience. Dolphins, snorkeling, dinner was phenomenal, sunset on the ocean and partying on the boat with live music. Take your special someone or family, they will appreciate it. Captains and crew were very knowledgeable and professional. Overall it was a great day.
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Posted On : 2024-03-15 08:00:21

Posted By : juliosoaresr4
We bought this tour "Dolphin Watching & Snorkeling in Key West with Sunset Dinner Cruise and Open Bar" and everything described in this ad is a lie: https://www.tripadvisor.com/AttractionProductReview-g34345-d23887229-Dolphin_Watching_Snorkeling_in_Key_West_with_Sunset_Dinner_Cruise_and_Open_Bar-Key_.html
The advertisement says it is a single tour By Attractions4us LLC. But in fact there are two tours at different times by all different companies, where one company doesn't know about the other, one company is Fury Water Adventures, and the other is Sunset Watersports.
1. The ad says the tour will start at 11am. But in fact it started at 10am. We got there at 10am thinking we were 1 hour early, but the boat was about to leave and we almost missed the tour.
2. The ad says it is a single tour of 6 hours, but the tour started at 10am and lasted only 3 hours.
3. When we asked Fury Water Adventures team about the dinner and sunset tour nobody knew what we were talking about.
4. Then we found out that it wasn't a single tour, but 2 different tours. The first tour ended at 1pm and the next tour would start at 6:30pm and would last only 2 hours.
5. If we had known this, we would never have purchased this tour, we were staying more than 2 hours away from Key West, we didn't have time to go back to the hotel and then go back for the next tour.
6. We contacted Tripadvisor so many times requesting at least 50% of the refund amount, as we purchased one thing and received something else completely different, but they totally ignored us. We paid $391,98 total for 2 people, and we are very frustrated and disappointed.

We still hope that Tripadvisor will contact us as soon as possible to resolve this, as we would like to continue to rely on TripA on our next trips.

Also, on the first tour we didn't have a good experience either, the Fury Water Adventures team started the tour asking for a tip, and at the end of the tour, in addition to reminding us about the tip again, they also suggested a minimum amount of $10 per person.

Julio Soares / Aline
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Posted On : 2023-09-13 11:56:16

Posted By : Kimberly E
These are two different excursions that are packaged together through the same company. The Dolphin Watching tour is in the morning for ~ 3 hours and the Sunset Cruise is in the evening for ~ 2 hours.

We went on the Dolphin Watching & Snorkeling Tour and the Sunset Dinner Cruise and Open Bar last week and had a great time. Rachel, JC and Jaime were our crew on the Dolphin Watching & Snorkeling Tour. They were all great! Rachel took us to where a pod of dolphins were swimming and we also got to see a mom and baby dolphin that the locals call 'Lego' & 'Eggo'. We went snorkeling in an area that didn't have a lot of marine life because their normal area had low visibility. My family all still enjoyed snorkeling. I would definitely recommend this tour to others!

We went on the Sunset Dinner Cruise later that day and had a great time. The food was great and the bartenders did a wonderful job at the open bar. We also went by Mallory Square at Sunset Pier and waved to all the people there. The DJ was great on the boat. Everyone had fun dancing and singing. I would recommend this tour to others as well!
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Posted On : 2022-07-18 10:30:28

Posted By : Shalonda_S
W My husband and I booked this through Viator. Viatar advertised it as a 5 hr cruise w/ dinner 391.00, 2 adults. We arrived for the tour and it was only 3 hrs no
Dinner. And Viatar only paid the company 118.xx for the trip. I requested an adjustment but Viatar rejected it. They are a scam. DO NUT TRUST VIATAR
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Posted On : 2022-07-07 02:18:48

Posted By : Alexis Y
Had a great time on this trip. The crew of the ship was awesome and very attentive. I want to leave clarification for future people as I had a hard time figuring out what all this trip entailed. It is actually two separate excursions that they sell you as one. First you leave at 11 for a snorkeling/dolphin sighting tour you come back about 2 and then we had until 6:30 to go have light lunch go back to our room and clean up change cloths and come back for the dinner/sunset cruise. The first part bring your own snacks because they don’t offer any food only drinks. 2nd part dinner there was lots of options served buffet style. We had selection of chicken, pork, fried fish. Hope this helps others when booking this trip. It was definitely worth the price for everything we got.
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Posted On : 2022-05-27 14:28:33

Posted By : aprilrJ8520JG
You have to do this! Most amazing time. Ask for captain Steve, Brynn, and Spin they are wonderful. Saw a baby dolphin and lobster.
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Posted On : 2022-05-11 14:08:42

Posted By : Heidi_S
I will start by saying that this experience would have been much better if Viator had a better schedule laid out in the description. First cruise is 11-2, the second didn't board until almost 6:30. They don't tell you there is a 4+ hour chunk of time between the 2 cruises, so if you have paid to park in the Bight lot right next to the brewery then you will NOT want to move your vehicle from that spot or you will never get it back. So plan something fun in between or plan to be hot, sweaty, and waiting without a place to sit unless you want to drink and people watch at the brewery.

Also, check in time. It's really a half hour before boarding for both cruises.

The dolphin watch and snorkel tour was excellent. Not sure what the capacity of the boat is but I think we were well under it because there was plenty of seating for all. The crew was amazing, knowledgeable, and high energy. Advice for those that haven't spent a lot of time boating: pack light. You will want your towel, sunblock, and a bag that you can tie or clip around one of the seat or table poles to hold your small personal items. Otherwise know the wind will throw your stuff around and possibly overboard. They have literally everything else you could need, it's only 3 hours people!

The second cruise. I want to start by saying the captain and crew here are also fabulous! Was told check in was 5:30, boarding at 6. Check in at 5:30 and am told boarding is 6:15. This doesn't sound like a big deal, but know the line is forming on the dock and the sun comes around in the afternoon and is just blazing down upon you while you stand, and wait. At 6:15 the captain starts working his way down the crowd and asking where you want to dine, and your answer determines when and where you eat. We board at 6:30, but there is nowhere to sit until they call the first group to dine inside. They call the second group (outside eaters) once the first group is seated and eating in the dining room. So you stand in line over people seated trying to eat all around you. Then you try to go back upstairs to eat, but by now the first group is back outside so good luck finding a place at the one table or a seat in which to eat at. So if you got the table cool! You can set your plate down. Or if you got the bench you get to juggle your plate and utensils while the wind blows your food onto the people next to you. You also probably missed most of the sunset.

Bottom line I wish I had just done the snorkel tour and not the dinner cruise. Dinner would have been better if there weren't so many people, but they gotta make money somehow!
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Posted On : 2022-04-06 10:24:02