Visit two of the most important Maya archaeological sites on this full-day tour: Coba and Tulum. Admire the backdrop of the Caribbean Sea while exploring the temples and pyramids of Tulum with a certified guide, then head to Coba to climb to the top of Nohoch Muul — the tallest pyramid on the Yucatán Peninsula. In the afternoon, take a swim in a 'cenote' (underground gave), sit down for a traditional Mexican lunch.
Posted By : kstrongb
I booked this tour through Cancun Tours Book for myself and girlfriend, and they delivered on everything with the exception of going to Cenote Chaak Tun and took the tour group to a different and lesser impressive cenote. I did try to address this issue on the bus with the tour guide, but he ackowledged that he has been working for this company for years and they never went to Chaak Tun after I showed him my reciept that we were supposed to go to Chaak Tun. However, when i contacted the company they relayed that they did not go to Chaak Tun, due to the tour not meeting their safety standards. So the tour guide was not being honest with his customers. I requested a 50% refund from this refund (because the remainder of the tour was good), but they only authorized a 14$ refund. Since making this complaint with the company, they have updated the tour to reflect the correct cenote and I have started a chargeback with the credit card company. I do not understand how this company could not see that this was an issue, and that I was trying to be fair with requesting a portion refund (50%). In the end this company does not put its customers first, but it is about making a dollar.
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Posted On : 2021-11-09 12:46:18 
Posted By : carriehough76
We booked the 3x1 excursion, which was supposed to be Tulum, Coba and Cenote. We ended up with the 4x1 which included a stop at Playa Del Carmen. We purposely chose the 3x1 because it was going to be a long enough day, and after our family discussed it, we didn't want to book the 4x1 so being forced to do it wasn't that great. My and my husband have done the Tulum excursion with another company 2 years ago and it was amazing. This time we had other family with us and wanted them to experience it. This entire excursion was nothing but RUSH, RUSH, RUSH!! No time to explore/experience anything at all. We didn't get through all of Tulum because we didn't have time. The stop at the cenote - nowhere did it state that you would have to rent the life jackets!! This has always been included in any other excursion we did. The fact that it wasn't even mentioned and we didn't account to bring money for that, only my granddaughter could get the life jacket...but she wouldn't go in a lone (she's 8) so none of us got to do this part of the excursion. Absolutely disappointing!!! The buffet lunch was decent. We knew no drinks were provided with the excursion so we planned for this. The food was great. The staff were less than welcoming. Probably tired of the rushed tourists coming through their restaurant. Watching one of the staff members literally kick a tiny stray puppy was heart wrenching! :( Coba - the ruins itself were amazing!! But again everything else was horrible. Unless you chose to rent the bike or taxi you literally will need to run the very long trail to the ruins...run up the ruins quickly....and run back to the shuttle. Zero time to enjoy any of it, and zero time to stop and even take a quick look at all the other ruins you pass along the way. Our driver was fairly rude with me when I returned to the shuttle because I was about 4 minutes late because I simply couldn't walk any faster. The whole thing was such a disappointing excursion and if you want to actually enjoy these beautiful sights, I would book somewhere that focuses on 1-2 things instead of trying to rush you through all this. Will not book through this company again.
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Posted On : 2020-02-01 11:19:20 
