Private transfer for Tokyo Cruise Port or Yokohama Port.
The drivers are all well trained, have good driving skills and service awareness.
Customer service is available 24/7 with English, Chinese and Japanese.
Posted By : Barbara_M
Excellent communication by Viator and service provider leading up to our booking.
Driver was early which was appreciated. Clean, comfortable vehicle.
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Posted On : 2024-05-03 17:28:59 
Posted By : Denise_G
Driver arrived 15 minutes early, the vehicle was immaculate and extremely comfortable. Would definitely book again.
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Posted On : 2024-04-26 02:21:23
Posted By : Robert_A
The driver was on time and was very polite. My sister in law communicated with him in Madarin language since he was not proficient in English language. Great driving skill.
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Posted On : 2024-04-16 11:28:44
Posted By : Yvonne_g
we arrived off and cruise and our transfer arrived on time and vehicle was clean and tidy. Great service would recommend
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Posted On : 2024-04-02 20:03:07
Posted By : battersby666
The vehicle was great and more than enough room for all our luggage. But we had a problem with the exact location of the pick up.
You can only go a short distance with the luggage trolleys as you exit the terminal. Taxis were coming up to the terminal door but for some reason our driver wanted us to walk down to the main road with a ton of luggage! He was phoning to tell us to walk down a slope but we could not do it. He parked up and came to us then realised and eventually brought the van to us!
I do not understand why he did not come straight to the terminal in the first place! Better details are needed to explain the pick up point.
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Posted On : 2023-10-02 22:36:19
Posted By : Richard_O
Reserved a van for pick up at cruise ship terminal to take us to our hotel, there was six of us. Tried calling the phone number given us but they did not pick up. Only responds to messages. They did not tell us that they are not allowed to pick up at the top of the terminal, but we had to walk down the ramp to the bottom for pick up. Total miscommunication with both operator and driver, who did not speak English.
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Posted On : 2023-07-22 19:12:05
Posted By : Wendy_G
Driver went to wrong hotel for pickup; once he did arrive he was surly and not very helpful with luggage. Seemed angry and slammed doors etc. While we DID arrive at our destination it was not really a pleasant experience
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Posted On : 2023-04-06 19:31:45
Posted By : Phuc_V
Fast, friendly, professional and quick response. Would recommend and use this service again when I come back to Japan in the future.
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Posted On : 2023-03-15 21:28:56
Posted By : Henry_T
Driver did not come to pick us up. Had to contact the transfer company. Finally got a response that driver could not pick us up due to traffic in Yokohama. Why did they not contact us about issues?????
Had to scramble to make our own way to Yokohama. Missed our cruise embarkation time and had to make our way though busy train stations to reach Yokohama. Not impressed!!!!!
What will Viator do other than reimburse us for cancelling the transfer??
Will follow up when I get back home!!!!!! With correspondence to corporate office
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Posted On : 2023-03-14 20:55:52
