Airport transfer Istanbul

Posted By : marc_m
Our ride was relaxing. Instructions were perfect for meeting our driver. Everyone was very nice. Thank you!
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Posted On : 2024-07-02 03:37:36

Posted By : Michael_D
Driver showed up once I was able to confirm that he was located at door 14 at the airport.
This is where all of the transportation services are located. No complaints.
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Posted On : 2024-06-08 17:02:57

Posted By : Nazia_I
Great company to use for transfers. Communication was excellent.
They were there ontime. Friendly driver.
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Posted On : 2024-05-30 04:41:50

Posted By : DiegoFortiz1
Based on my experience, I wholeheartedly recommend them.
Traveling for the first time to a city and trying to arrange transportation can be stressful, especially if one tries to do it when one arrives instead of beforehand.
They were very courteous, responsive, punctual, and even modestly priced when one takes into consideration the ease use and peace of mind they provide.
Solid.
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Posted On : 2024-05-20 17:28:30

Posted By : THERESA_B
IF I could rate a negative I would! Worst transfer experience ever and I have been to over 100 countries! Instructions were sent through WhatsApp in advance of airport arrival, I had provided flight number and messaged an hour before landing and again as we were landing to ensure he ‘Brother Transport’ was aware. He acknowledged with ‘Welcome to Turkey’ when we were landing, I said ‘thank you’. Once on the ground the number he told us to look for on the board to find him didn’t exist so we found him by showing the confirmation whattsapp message to numberous other drivers waiting for passengers. He told us we didn’t have a reservation and refused to give us a transfer unless we had prof, he argued even with the Viator tickets we had so after much persistence on our parts and showing credit card charge screenshot and screenshots I had taken throughout the booking process he handed us off to another guy working for him who passed us his phone and told us to scroll through his list of arrivals to find our name. There were at least 100 names on his list and we found ours and showed him. Then he tried to say we hadn’t paid but that argument didn’t last long because of the credit card screenshot! We waited for over an hour and every 10 minutes would have to find him and ask him where was our vehicle…he kept saying it’s coming ‘5 minutes’. We were truly exhausted after a 14 hour flight and an hour and then he told us to follow him along with at least 10 other people and he took us quite a distance past waiting taxi cabs to an elevator and down 3 stories to where there were minivans waiting. He put people in different vans and then us in ours. His ad said ‘English speaking guide driver’ our driver didn’t speak a word of English! Driver didn’t help us into van which was very high off the ground, he had door already open and I had to get my husband to ‘pull me up’ into the van! I motioned to driver and tried to tell him it was very high and then he threw a footstool down from behind a seat (after I was in van). The van was disgusting inside, dirty ceiling, broken seat, terrible gross conditions to be put into for more than an hours drive! He drove like a maniac way above the posted 90km speed limit and was reading emails as he drove, very unsafe! When we finally arrived at the hotel he unloaded our bags in street didn’t put them in curb and again didn’t offer a footstool, opened door electrically and never came to side! Very bad experience, stay away! I complained to Viator and asked for a refund and was refused because the driver stated I was happy because I said ‘Thank you’!!!! Nobody should have to endure this dishonesty or be forced to chase them and jump through hoops to get what they paid for to then get less than they paid for and be placed in an unsafe position! We asked driver to put his phone down and he laughed at us but he didn’t speak English! Very bad that Viator won’t help get a refund and had the audacity to ask if I had ‘proof’ thankfully I had screenshots of the whattsapp showing it took over an hour for us to get a vehicle after we were with Brother transport’ waiting!
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Posted On : 2024-05-10 11:21:26

Posted By : Lachaunda_B
I highly recommend this company! Definitely worth it; Great communication with the process and how to get to meeting point: even sent directional videos. The drive was extremely comfortable, and we made it to our destination without any issues!
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Posted On : 2024-05-07 00:34:26

Posted By : marinhorserider
The pick up was great. Unfortunately Istanbul had closed everything for a Marathon. The driver was able to get a bellman to help with our luggage and walk to the hotel. A reasonable solution for a difficult situation.
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Posted On : 2024-05-06 22:26:42

Posted By : 468pranava
My mother was travelling alone to Istanbul. I reached out to Brother Transfer for her transport. Serkan and his team at Brother Transfer were very prompt in her pick-up and drop-off services throughout her stay, and their charges were economical too.
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Posted On : 2024-04-24 13:28:12

Posted By : alicV9078JC
Super fast service, very fast communication. No frills and fancy things that are unnecessary. Quick, safe and family-friendly.
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Posted On : 2024-04-17 04:12:09

Posted By : Paul_D
Kamel met us at our hotel as promised. Our tour of
the city cistern, the Blue mosque and so many other attractions was incredible.His attention to detail was amazing.
Best tour I could have imagined.
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Posted On : 2024-03-12 16:13:19