London Heathrow airport arrival to Hotel/Accommodation

Posted By : Discover62895273079
Rui Guerra was our driver and he was wonderful! The entire experience was fantastic, especially considering our flight was over 3 hours late! Viator’s communication was impeccable and they put my fears to rest that our driver would track our flight!

Rui was professional and kind and we couldn’t be happier with our first impression of customer service in London!
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Posted On : 2024-06-30 15:06:33

Posted By : 762sudeshk
Our travel agent booked airport pickup with this company from Heathrow airport to our hotel in South Kensington. Our flight from Dubai to London got delayed due to the flooding and the airline could not provide us exact time when the flight was scheduled to take off.

As per the instructions, I called the company from Dubai to let them know our flight is delayed, let him know that we are not sure when the flight will leave for London, gave him our flight details so that he could track it. The airline kept extending the departure time.

Our flight did leave 10 hours later and because of the curfew in Heathrow, we got diverted to Gatwick airport.

I called the company upon arrival and was told that they don't have any drivers available, and the driver went to Heathrow airport the night before to pick us up, even though we told them that the flight is delayed. The operator was very unhelpful.

We had to arrange another transport (this was our first visit to London) and was extremely difficult travelling with children, tired of spending sleepless night at Dubai airport.

I contacted the travel agent to get refund as we followed the instructions given to us. They refused to refund our payment.

I will never trust this company. They unreliable and untrustworthy. Their charges are very expensive as we found out when hiring a taxi from our hotel back to the airport.
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Posted On : 2024-06-09 03:04:34

Posted By : MaryLou_S
Driver was waiting for us at baggage area when we landed. Nice driver, lovely car, and got us to the hotel right on time.
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Posted On : 2024-06-08 05:12:00

Posted By : lisa_b
I would definitely recommend this company. There was a huge traffic backup due to an accident with no access to terminal 3 at Heathrow London. Antonio our driver was clever enough to park at terminal 5 and take the train to terminal 3 to meet us. It was so chaotic and he rescued us!! Plus helped guide several other people to the other terminal where they could get alternative transportation. Antonio was so amazing!!!
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Posted On : 2024-06-03 12:55:02

Posted By : Heather_G
Aldalton De Castro was friendly and professional. He pointed out sights on the way to my hotel and easily navigated the London streets in busy traffic.
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Posted On : 2024-06-03 11:27:32

Posted By : Joeynich
Our transport arrangement made everything effortless. From easy finding at the airport the drivers were very helpful and friendly and thoroughly recommend
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Posted On : 2024-05-27 01:39:44

Posted By : stepetic
Tony was so friendly and nice! We appreciated him waiting for us. We sat on the ground for almost 90 min before we got off the plane. Highly recommend!
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Posted On : 2024-04-10 12:56:29

Posted By : Julia_M
On time and cleanliness!!! Waiting for us right where I was told to go and with a sign with our name!!! Very easy! Great nice driver too!
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Posted On : 2024-03-11 16:36:11

Posted By : Janine_J
Great communication with our driver and no waiting. Very smooth transition from airport to car. Driver was friendly and informative about the sites of London on our way to the hotel.
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Posted On : 2023-12-18 06:28:19

Posted By : 90Nada

DO NOT use their services. They will not be waiting for you in the airport on time and will hold a tiny mobile phone display your name and if you’re in luck you just might see it.

If you want a good start to your holiday avoid this company.
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Posted On : 2023-12-16 13:08:53