Discover the mystery and allure of Chichen Itza, the ancient capital of the Mayan Empire, on a full-day tour from Playa del Carmen. At this UNESCO World Heritage site, marvel at the architectural wonder of the Kukulcan Pyramid, see the great ball court and learn about Mayan ceremonial customs. Before reaching Chichen Itza, swim at a nearby cenote, a deep natural well of clear water. End your tour with Mayan cuisine at a buffet lunch before heading back to your Hotel
Posted By : 304tamiresl
I am not so sure what is the business model here because apparently they have partnerships with other agencies but definitely RUN from these guys if you’re looking for a stress free day. I started having issues with them 7:00am.
I came to the hotel they asked me to wait at and nobody showed up. So I called the number that is on the ticket and the guy is was extremely rude and careless about the issue. I told him I’ve been waiting and he said “the driver was waiting too, so he already left” with a tone of somebody who didn’t believe me at all. Luckily I have a picture proving that I was waiting and it shows the time so I can at least prove a point, if that’s of any help. There was a van outside and nobody called my name and the name on the van was different than the name provided in the ticket which is ALSO different than the agency I originally booked with. I would not be able to know if this was my guy or not and all the arrangements were a mess. Not a single contact was made, not a call, not a message, nothing.
I’ve been told by the careless guy on the phone that I needed to go meet the driver somewhere so I paid 22usd more for a service that wasn’t provided and was supposed to be included. I did what I have to do to not miss the day I planned for myself but the sh*tshow kept happening. I arrived at the location to checkin and get a bracelet and there are some third party also careless and also rude people taking care of the procedures. I was told the driver would be waiting but I kept going in and out the mall zone looking for info until someone decided to help (the only dude who wasn’t rude and careless the whole morning, bless him). They charge extra 20usd for state fee and the conversion rate if you pay in pesos is a scam, which is a low move considering you are in Mexico and this is their national currency. So on top of all the issues, you still have to give them money if you want to proceed and try to have a good day out after all of that.
Awful customer service, awful people and service providers. I hope the places are fun so the money at least pays for something.
I’ve been all around Mexico and Central America and there are kind and sweet people that are happy to have you here. This agency is just not one of them. AVOID and look for one of the many other options around the area. This is just not worth the stress, other competitors can for sure do it better.
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Posted On : 2023-07-02 10:01:01 
Posted By : Vanessa_B
The tour is nice, but could be a bit more organized as the pickup spots are crowded with people going in multiple directions. More info could be added. Also lots of sale opportunities from locals. Other than that the tour does take you to nice spots and the cenote after walking in the heat of Chichen Itza is a great way to get refreshed.
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Posted On : 2023-01-25 12:04:59 
Posted By : Jennifer_S
The guides were very kind and knowledgeable. It was a great day. A bit too long but good. Would of skipped the cenote and town at the end
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Posted On : 2023-01-17 10:28:43
Posted By : Samir_Q
Was a smooth trip for the price and the number of stops. A bit of a long day about 12-13 hours. The tour guides were very knowledgeable and helpful the whole way.
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Posted On : 2022-06-06 13:03:52
Posted By : Sara_R
Wonderfull trip with perfect tour guide. Window to interesting piece of Mexican history. Great guide team capable to explain history as well as technicalities of the pyramids. Gonzalo is the best! Highly recommended!
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Posted On : 2022-05-25 10:33:53
Posted By : Pestalozz
All the places are very nice. The tour guides were very good. The microphone wasn’t working vey well
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Posted On : 2022-05-01 11:21:35
Posted By : thomas_s
The guides, Francisco and David, were excellent. They were fluent in English and Spanish and highly knowledgeable about the history of the ruins, Mayan culture and Mexico generally. They also did a great job at herding us from place to place in friendly but firm manner.
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Posted On : 2022-03-20 15:11:08
Posted By : Fred_T
Gonzalo was very informative and interesting thoroughly enjoyed him! Felt I was rushed on my visit to Villadolid
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Posted On : 2022-01-03 20:45:34
Posted By : Josh_C
We had a fantastic day touring these locations. It seems like a long day when you read the description, and it is, but this tour is absolutely jam-packed with activities. We were certainly never bored! We also had a fantastic guide, Victor, who kept everything running safely and smoothly. All said, we had a blast! Time well spent.
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Posted On : 2021-08-05 11:26:42
Posted By : avetill2000
This tour was horrible. They throw you on a smelly charter bus with 50 people and then drive for 4 hours to a restaurant. They then attempt to coerce you into buying “locally made” items (very clearly made in China) and feed you sub par food. Also, drinks are not included with lunch, don’t let the servers trick you. A bottle of water will run you $3 USD. Once you finally make it to Chitchen Itza (Around 2pm for us) you spend about an hour quickly learning about it all. JUST AN HOUR! Meanwhile you spend nearly 2 at the restaurant. Then, once you leave Chitchen Itza you proceed to a cenote. That was the worst part, no organization, hundreds of people, and more HIDDEN FEES!
Stay far, far away from this trip. A private trip is well worth the cost!! You could save yourself 6+ hours and many, many headaches!!
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Posted On : 2021-05-29 12:13:58
