Travel from your London City accommodation to London Heathrow, Gatwick, Stansted, Luton or City Airport. Our transfer services are available 24 hours a day, 7 days a week so that you never have to worry about your departure from London. Our driver will meet you at your London Docklands or accommodation and transfer you directly to the airport.
Posted By : Charles_C
Pick up location was never confirmed. We waited at location the hotel told us. No pick arrived.
Our drop off had similar problems. I fo on location was vague. We didn’t know Boots Pharmacy was in arrivals hall or that was where we should be.
Taxi was cheaper and had no pick up issues. We ade glad that we had a 2 hour delay.
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Posted On : 2024-06-21 12:50:59 
Posted By : Camille_T
I really wanted to give it a 5 star, but the inconvenience of communication took out one star. I would suggest that the company communicate with customers with some apps such as WhatsApp, which is instant and efficient, especially for the driver. Everything went well although the company communicated with me with emails through Viator. The day I used the service I wanted to let the driver know that I was ready, he/she could come anytime. I could only leave a message via Viator. The company replied quickly saying that I could call if it was an emergency. It would be an international call for me. It’s not an emergency, so I can’t let the driver know I am ready. Although the company called the hotel to let me know their driver was coming, I felt that I didn’t know what was going on. The other company I used was pretty good. When I arrived, I already received a message from the driver telling me she was waiting in her car and she would come pick me up once I let her know I was in the arrival area. It made me feel relaxed. Other than that, our driver did an excellent job. He sent us to the airport within one hour, which was earlier than expected. We had extra time browsing around before the flight.
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Posted On : 2024-06-12 16:33:06
Posted By : Daniel_C
The driver was professional and on time for our 3:40 AM pick up. He was helpful with bags and comfort of passengers during the ride. He got us to the airport quickly. Would use again.
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Posted On : 2024-05-05 07:11:53
Posted By : Karen_J
Our driver arrived for pickup a few minutes early and was very professional and personable. He explained different areas of the city as we drove through and answered any questions we had. He ran to retrieve a trolley for our luggage upon arrival at Heathrow. Our booking process and contact with the office was perfect. I would absolutely book this again.
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Posted On : 2024-04-15 14:59:47
Posted By : Jeanine_R
Our driver was so personable. I loved that she called to see if we could leave earlier than original time. It made for getting to our flight on time in Gatwick. Our drive showed us the countryside on our way to the airport and explained things to us.
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Posted On : 2023-12-17 14:04:29
Posted By : Elizabeth_R
AVOID AT ALL COSTS! It was extremely difficult to contact this vendor to change the time for pickup after our flight got delayed several hours. I tried emailing, which was the shared method for contact, but that is apparently a 48 hour turnaround, which didn’t help at all. Then I tried calling the number provided in the auto response, and couldn’t get anyone. Eventually, the hotel was able to get through for me that morning. The man I spoke to was very NOT understanding and said that the car was already “on the way,” 5 hours in advance of my pickup time. When I said that didn’t make sense, and I just wanted to push the pickup a few hours because of sn airline delay, he said that he couldn’t accommodate. So I requested to cancel it, and he said, “you’d really cancel over an hour or two?” And I said yes. So he said fine and hung up.
When I tried to get a refund from Viator for the service that he had verbally agreed to cancel, he apparently lied to them about what time my original pickup was and that I wasn’t ready to go at the new time, so they said they couldn’t process a refund. THERE WAS NEVER ANY PICKUP. Just a huge scam all around, and I don’t think I’ll continue being a viator customer with vendors like this. I can’t trust that they properly vet them.
Just book a taxi at a flat rate and it will be infinitely less frustrating, less time consuming, and cheaper. This sucked.
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Posted On : 2023-10-16 23:27:14
Posted By : John_H
Easy booking, easy pick up, and easy drop off at airport. Driver was great and made everything easy!
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Posted On : 2023-10-10 04:08:57
Posted By : Ashley_M
Our first experience from LHR to our hotel was a fail. (See separate review). This trip was perfect. Driver arrived early. Was superb. Very informative and helpful with our (very heavy) bags.
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Posted On : 2023-10-04 02:44:36
Posted By : Terrence_G
It all started when we followed your direction when we checked in with the concierge and waited by the concierge desk. the driver checked with reception (NOT your direction). When he started driving he was so busy looking at tiktok on his phone that he caught us in a small traffic jam. He never once asked us if we wanted air conditioning or the windows open. He turned the radio on to his station and spent almost the entire trip on the phone. These are not the actions of a PROFESSIONAL driver.
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Posted On : 2023-09-19 11:55:06
Posted By : MT_1
Poor experience. Driver was an hour early for puck up without prior notification. We realised during the trip that he already had another return fare. Was continually texting during the drive which caused him to veer across the road- unsafe.
To top it off we were dropped off at the arrivals pick up point and we had to fend for ourselves from there. The first time in many similar drop off's this has happened.
Will use a taxi in future.
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Posted On : 2023-09-08 20:17:04
