Shared Transfer Cancun Airport - Tulum

Posted By : Amber_A
Quite a long wait and noone really knew what was happening. It all seemed a bit disorganised but there were very helpful, friendly and chatty people who sorted it!
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Posted On : 2024-06-15 11:50:31

Posted By : DeEtta_C
Transfer was ready and available for pickup . However for return transfer having to be picked up 7 hours before departure was insanely absorb. We arrived at airport at 3:00am and had to wait over two hours for assistance . We understand that you want to allow travel time but 7 hours before is insane and truly inconsiderate of clients .
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Posted On : 2024-05-07 18:33:45

Posted By : Felicia_R
Felt safe and drivers were pleasant Rude was comfortable and shuttle van was clean. Will recommend to friends
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Posted On : 2024-04-05 13:10:39

Posted By : Gabriella_H
The company attempted to pick me up 7 hours prior to my flight after I communicated in advance that my flight was cancelled and rescheduled and refuses to give me a partial refund. I waited at the airport for two hours until a van arrived as they tried to add passengers. Poor communication!
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Posted On : 2024-03-31 11:11:56

Posted By : Tracy_J
I waited for an hour before we left the airport then had a pic up at terminal 3. When you get dropped off if you are the farthest they get every other drop done in a return around ( don’t remember the Spanish term). So way too many extra miles. Pay for the non shared ride.
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Posted On : 2024-02-28 17:31:27

Posted By : Paula_G
We waited at the airport for over an hour for our driver. Then we had to go to another terminal to pick up another couple. But the worst part was when the gentleman who waited for us to get on the shuttle bus told us that you had no record of us letting you know that we were bringing a kids car seat. We were told that it takes up space and it wouldn’t be enough room for other people. Shame on you! I let you know ahead of time. Your shuttle bus does not come equipped for a child’s safety car seat, so instead my child’s car seat was placed in the back as luggage. My son is 5 and had to be placed in the back with a seat belt on but your driver was driving like crazy. I don’t want to have an issue on our way back. Please look into this. A child’s safety comes first.
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Posted On : 2024-01-25 10:21:30

Posted By : Mark_H
DO NOT BOOK A TRANSFER WITH COMING2.

The most terrifying journey of my life. A 2 hour trip at constant 140 KPH even in 60 KPH speed limits. Texting and driving. Checking phone. Not loooing at the road. Full beam flashing oncoming cars. Swerving in and out of traffic. Jumping lights. Sudden braking to avoid near miss crashes. Suddenly seeing roadworks and swerving to avoid. This guy was a menace who should not be allowed on the road. One passenger asked him in Spanish to slow down and he laughed and just covered the speedometer with his hand. My wife genuinely thought we might crash at any point. I don’t know what the guys issue was but he should not be driving guests. Not to mention stopping for petrol halfway through the two hour trip- losing 20 minutes waiting at the pump because he didn’t fill up before the job.

Somehow a 2 hour door to door from meeting point to drop off took nearly 4 hours - despite his constant hurtling at any point he was actually behind the wheel.

The guy is going to end up milking someone. Don’t be in his van when he makes that fatal lapse of concentration at twice the speed limit.

Avoid.
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Posted On : 2024-01-03 02:11:51

Posted By : Joane_G
I booked a shuttle pick up for my bachelorette party for 12 people we were on time and they claimed we were late and that they were waiting for 2 hours. Which we were not. They were unprepared and had only one shuttle for half of us.
We spoke to them on the phone and they apologized and said sorry they messed up. They mentioned I should be able to receive a refund and after emailing them they are refusing to refund me for a ride a didn’t receive.

In the past they did a great job picking up a small group but I’m not sure why they were un prepared for 12 people this time. It’s frustrating because I had to pay double the price I had to originally pay for a ride and looks like they refuse to return $400 dollars to me when it was clearly their fault they we un prepared.


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Posted On : 2023-10-31 13:20:40

Posted By : Kristy_A
Both driver services were excellent, bi-lingual, and patient with each passenger. I was a little confused upon arrival because the signage that the guy holds is very small, and no announcement is made. However it all worked out and I felt justif in providing great tips!
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Posted On : 2023-10-27 12:38:21

Posted By : HernanPablo_C
Excellent service , so respectful and on time attent all my expects…..I recommend this transfer for all !!!!
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Posted On : 2023-10-13 08:50:02