Experience some of the Dallas area's award-winning local chocolate venues...some among the top in the world! May include chocolatiers, bakeries, ice cream and more. Guided, with insights into how the chocolate is made. Hear about the historical landmarks and attractions we pass en route to the chocolate destinations. Play Chocolate Trivia for chocolate prizes and enjoy great beverages. This chocolate experience has a duration of approximately 3.5-4 hours. Please note that every tour is different; locations listed change with every tour.
Posted By : ElecticEle
An unsympathetic or irresponsible process at all levels
Do not trust either Viatour or Dallas by Chocolate to honor your reservation or to rectify situation.
We arrived early and we're first to board the tour bus. We had 5 vouchers, but the owner called my husband to tell him we only had 1 sear. After sharing our confirmation and 5 booking confirmations we were still told by owner/operator that we only had 1 out of 5 tickets confirmed and that they wouldn't refund our money. She, Jeanine, said we had to call Viatour to have our $300+ refunded.
We immediately called and Viatour confirmed all 5 reservations but Viatour wouldn't refund money. They obviously overbooked since the tour guide had to stand even after our party of 5 left the bus.
I expect if you are in the practice of over looking,that you are then able to refund when services aren't rendered.
The owner had no problem calling us to get off the bus, but won't pick up the phone when calling back for refund.
The owner operator would then not answer calls from Viatour or us. When I looked back at past reviews it seems others have had this issue. It seems obvious that they overbooked and just refused to admit their mistakes.
After 2 hours on and off hold waiting to speak with a manager we received a refund.
4 hours later the owner called to ask me to remove my review. She said Viatour was to blame for booking too many spots and this had never happened before. She never responded to my husband, but she does check her reviews. I let her know that I would be honest. 2 hours on hold to get a refund with Viatour is preferable to no response until you post an honest but negative review online.
Overall, I think they overbooked and rather than contacting us, hoped there would be enough no shows to cover. Then zero accountability from Jeanine and Viatour when that happened.
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Posted On : 2024-04-06 18:08:45 
Posted By : Terry_T
It was great and Wanda made it better. She always made sure we had everything we needed. She was funny and always kept us abreast of what we were about to do. She pointed out all the great scenery and important landmarks of Dallas. She was the best.
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Posted On : 2024-02-18 10:29:59 
Posted By : KJM603
The chocolate tour was really fun and I'm so glad I was able to do it. I managed to snag a spot last-minute and was so glad it worked out. The driver was very friendly and professional, engaging with the passengers as we got on and off the bus. Our guide was very friendly and gave us background on the different neighborhoods we visited. Very well-run, and the tour stops were all fabulous. A really great way to see the city and get some amazing chocolates!
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Posted On : 2024-02-11 20:26:51
Posted By : James_J
The whole thing started off a little rocky with itinerary mix up and weather not cooperating. But Angela (our guide) showed up with smiles and a very pleasant attitude and really made the whole tour pretty awesome. As she guided us from each location, she took some time to talk with each of us, making it a more personal experience. The chocolate was amazing. Getting to meet the owners of several of the places and hear their stories was the true treat though. I will be recommending this tour to everyone I know and will probably join them!!
OH! and the driver of the bus (sorry, I never asked her name) was fabulous! Very safe and professional driving and very sweet to boot.
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Posted On : 2024-02-05 11:00:47
Posted By : johnsN6159SX
My daughter and I have been on this Chocolate and Christmas Lights tour several times. All have been wonderful experiences - except for this one. The tour guide nor bus driver coud get the radio or intercom system to work, so there was no christmas music and we could not hear anything the guide had to say. If this was our first time on the tour, it would have been our last. Very disappointing.
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Posted On : 2023-12-29 10:34:55
Posted By : Teresa_P
Apparently it was canceled and we did not receive an email or text. Driving in from out of state we were at the site waiting on the tour bus. I called and left a message and the company returned my call and notified me it had been canceled.. I asked for a refund but have not received it yet!
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Posted On : 2023-12-24 19:23:44
Posted By : L3451BCheatherb
Rhonda was our tour guide. We had her on our Taco and Margaritas Tour and were so excited to have her again for our Christmas Lights/Bites and Sips Tour again. She is amazing! She keeps the audience engaged and really is hilarious. She was knowledgeable of the areas we toured and really brought excitement and enthusiasm to the tour. If you have an opportunity to go do so! Go and you will have a fabulous time!
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Posted On : 2023-12-23 11:41:30
Posted By : johnsl3
The Tour was great! My group enjoyed the ride, businesses we visited, the Tour Host, and all the food, drinks, Christmas lights and fun time! We are planning on a few more Tours next year!
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Posted On : 2023-12-04 02:58:45
Posted By : Anessa_B
Loved getting a glimpse of local chocolatiers with such different styles! Angela did a great job showing us around and was great!
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Posted On : 2023-11-23 15:19:08
Posted By : Joseph_W
Wow....just wow.....1st time and not the last doing a chocolate tour (or food tour). Great way to visit some of Dallas great bakeries and/or ice cream shop.
Highly recommend.
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Posted On : 2023-11-12 12:28:57
