Explore Mallorca: Majorica Pearl Shop and Caves of Drach

Posted By : Carla_G
The serene concerto with the boats
The tour guide. I liked it this was different
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Posted On : 2024-06-25 19:44:01

Posted By : Ken_M
Caves where ok, and the 20 second boat ride was disappointing to say the least. This is not a boat ride through caves as advertised.
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Posted On : 2024-06-23 03:31:16

Posted By : Linnae_F
Bus arrived late. When we got to the caves.... After an hour and half drive, there was not much to do. The description shows a boat ride but it is at the end of the tour and you have to sit and wait for 30 minutes for a 2 minute boat ride. The ride back was also delayed as our bus had to make 3 stops to drop off some people and over half the bus almostissed our cruise departue. Was supposed to drop us back off at 2:40 so we could get back on the boat by 3:30b ut did not get back until 3:10. Had to kp off the jus grab a taco back and run to board shop
Barely made it
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Posted On : 2024-06-20 12:34:34

Posted By : Kaitlin_S
To start, the tour bus was where it said it would be and on time. The seats were comfy and the air conditioning was nice. The tour guide was friendly and knowledgeable and we were all impressed with how many languages she speaks! While I wish we had a bit more free time to enjoy the pearl shop and a meal, we did leave and return on time. I would recommend this experience to anyone.
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Posted On : 2024-05-28 03:39:21

Posted By : Lori_K
This tour was not as expected. We drove over an hour each way picking and dropping off guest. When we arrived at the caves we walked through in about 15 minutes and then we sat and listened to music for about another 10. We spent the most time waiting in line for our 30 second boat ride which was about 50 feet long. People were disappointed and if I would have known I would have never chosen this tour.

Save your money and skip it. I never write reviews but we were so disappointed it was a must. I am seriously considering disputing the charge with my credit card!!


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Posted On : 2024-05-14 15:58:01

Posted By : 314heidiy
We decided to go on a small tour and chose the caves of Drach. It was well organised and we fitted it all in. The caves are stunning and we had a quick look around the pearl shop. Would definitely recommend coming to visit.
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Posted On : 2024-05-09 18:46:03

Posted By : cameroncK9460XF
The tour was okay. We did not stop to see the pearl shop at all. Would have been nice to learn about the history of the pearls and the importance and prominence of them. They were very punctual and got everyone back and forth on time yet majority of time was spent just in transport. Upon arrival at the cave we were given 2 hours to explore making the cave feel rushed.
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Posted On : 2024-04-27 01:42:06

Posted By : Nancy_B
This was an enjoyable tour. After the concert, however, only a few people were able to take the short, short boat ride because the line was too long. The tour wasn't long enough to accommodate the boat ride which is deceiving on the synopsis of the tour on Viator.
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Posted On : 2024-04-04 12:53:10

Posted By : Nancy_W
Not what we expected.Long bus ride, then queued up with hundreds of others that traverse narrow passageways while snapping photos. Wait inline for 30 minutes for 5 minute boat ride then ascend to bus ride home. Classical music was lovely but only 10 minutes long.
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Posted On : 2024-03-31 14:07:21

Posted By : Anna_A
I wish there was an option for 0 stars because to put it plainly, services were not rendered. Please note that before booking I’ve read similar reviews that they were just left in the street to fend for themselves and that’s literally what happened to us too! Just be aware!!!

The vendor sent a msg through Viator saying pick up is at Porto Pi at 9am. We arrived at 8:45am and waited until 9:15am but they never arrived. They did not provide a call back number and they are not accessible via WhatsApp like all other vendors. They were in contact with another group and they sent photos of where Porta Pi was and that’s exactly where we all were. I decided to take a taxi to the other pickup location and arrive at 9:30am. When I arrived there was only 1 tour bus. I gave him my information and he allowed us in after speaking with someone on the phone. However, his tour is 7 hours and I’ve only payed for a 5 hour tour. After the first stop which was at the Pearl shop, he told me he will get us into Drach Caves at 12pm and we’d have to be responsible for our ride back to the port. We had no choice since No Frills could not be reached AT ALL.

After Drach Caves we struggled looking for a taxi. We had to call a local taxi service which was a long distance call and had to pay over 80€ to get us back with 5 mins to spare for our cruise. Please be aware it’s difficult finding a taxi at Porto Cristo where Drach Caves is located. It’s also an hour + away from the port. We were so stressed that we wouldn’t make it back on time for the cruise! We had to take 3 taxis that day. When I filed for a refund they rejected it and said it’s my fault that I was on the wrong bus. If they arrived I wouldn’t have been in a different bus! Even Viator gaslit me and said it was my fault when I arrived 15mns early and have done my part. This is through WhatsApp and they just kept passing me onto a different staff asking me what the issue is when I’ve explained it several times already. One of them explicitly said they couldn’t contact the vendor so they can’t even confirm what happened but they just wouldn’t help me with the refund because the vendor already rejected it. It’s really some customer service department Viator is running.

If it only happened to me I’d understand but there’s also another party on the same cruise who was given the same instructions and we both were not picked up by No Frills. We were all in that same bus because there were no other buses there.

I’m so disappointed in this service and specially Viator’s customer service. Both parties are terrible. Viator does not advocate for their customers/users. They said if I wanted to get it investigated further I need to provide documentation. What kind of documentation, I asked, and they can’t say anything. What proof can I provide that I was there 15mns early? Video footage from the government??
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Posted On : 2023-10-31 13:58:41