Our vehicles are late model, air conditioned, comfortable, safe and driven only by professionally certified drivers.
We consistently set the new standard for excellence featuring unparalleled vehicle quality and innovative added values for our Cancún transport passengers. We offer staff at the airport to meet and greet you at any flight; we work 365 days a year with a 24-hour emergency number.
Posted By : H4250VJsoniag
Excellent service provided by Mr. HANS Rickter, very good treatment and customer service, quite friendly and above all, he knows how to resolve unforeseen events on the spot.
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Posted On : 2023-12-18 11:23:26 
Posted By : andyr517
I prepaid for a private van transfer from the hotel to the airport for my family. The driver never came, nor did they call to inform me of anything. After waiting half an hour, the bellman recommended to get a taxi and avoid missing my flight. I used them in the past, but never again.
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Posted On : 2023-06-05 17:55:13
Posted By : thomaspC7951DR
Horrible experience. Booked shuttle service from airport to hotel and back to airport 4 days later. Upon arrival they ask for the phone number so they could call me same or next day to confirm pickup time for the return shuttle. They never did. I tried to call them 2 days prior return pickup 3 times and left a voicemail to get information. No return call. I contacted Expedia to get their attention and then i received an email next day to confirm pickup 6:50am. We were in from of the hotel 6:40am waiting until 7:10am. noone showed up and no-one called about a delay. We decided to hop an the hotel shuttle which was about to leave to the airport so we don't miss our flight. Don't book with them if you want reliable service and decent communication.
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Posted On : 2023-06-05 10:11:56
Posted By : bigbeachlover
I have purchased transfer from Majestic elegance resort in playa mujeres to Cancun airport on 06/01/2023 .Through Expedia. Mexico Travel Solutions send me email to confirm pick up time at 1pm. Transportation never came, we called MTS multiple time, resort called them, they never answered the phone, never came. After waiting 30 min,
Hotel advice to take the maxi because we can miss the flight and we did. When we came back home we contacted Expedia, they called MTS and they declined refund.
No apology, no money back. Luckily we did not miss the flight/it was delayed 1hour/.
We use MTS before, did not have problems in the past but this time it was horrible.
MTS do not answer the phone or reply emails in timely manner and Expedia do not stay behind. Do not use transfer services offer by Mexico Travel Solution or you can miss your flight.
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Posted On : 2023-06-02 20:47:00
Posted By : MarkoDani
We had terrible experince with this company. I confirmed the pickup from the hotel to the airport a day before so there wouldnt be any issues. On the day of the pickup, they were over one hour late which casued us to miss our flight. We were forced to book another flight and are out $1000 due to their negligence. They refused any responsibility. I do not recommend this company by any means.
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Posted On : 2023-05-30 12:25:50
Posted By : dandouneh
We made a reservation with this company to be picked up from the hotel to the airport. In the reservation we included the flight number, email addresses, and phone numbers. We tried to call them numerous times the day before to confirm pick up time but no one answered the phones. We sent them emails the day before the departure day but we did not get any replies. Because of this company incompetence we lost our flight and incurred significant expenses at the airport. They never made any efforts to contact us to confirm pick up time but they did take our money.
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Posted On : 2023-05-17 11:18:13
Posted By : 412afsanehm
Upon our arrival, we had to wait outside for approximately over 50 min for our scheduled transportation. They blamed it on traffic but GPC and Google map didn’t show any traffic!!! Then they wanted to send us with shared Van although we reserved and paid for a private van. The fun doesn’t stop there. The day before we were supposed to go back. I called 24 hours in advance to change our pick up time, and they sent me an email and had me verify new pick up time via email which I did. I also got confirmation via phone( two representatives confirmed the time with me: Luisa and Alfredo). But on the pick up date, they came way earlier than requested time and left without informing us of their departure. When I called them to ask why they came earlier than expected time and didn’t wait till we can come down, they put me on hold for 20 min and then representative said I had to wait at least 30 min before they can accommodate me with another ride but they won’t promise that they can get to me on time! I ended up having to get a taxi back to the airport after I had already paid MTS for transportation. This issue happened because not only they have internal mis-communication or better put no communication among representatives and drivers, but also they don’t honor customers requests and then blame stressed out customer for their representatives and drivers’ mistakes. To make it even more interesting, they send you a disclaimer form to fill in to technically cover their ass in case of not rendering promised quality service. ( FYI: form is only for delay in case of unexpected traffic jam or delay due to vehicle mechanical failure which our case was not falling under any of above criteria) So if you face an issue and you need to change your pick up or drop off time, forget about your money and be ready to take a risk of missing your flight! Also if you call them after misfortunate incident, they put you on hold so you completely give up on following up and claiming refund! To summarize, Don't book with this agency. just take taxi from airport or from your resort cause it is cheaper and more reliable! And don’t fall for their initial friendly calls prior to your trip, they call you thousand times to sell you additional services and packages but when it comes to resolving your issue, they give you hard time and completely ignore you!
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Posted On : 2023-05-03 00:43:00
Posted By : christine c
He arrived on time, helped us with our bags, got us back and forth safely. The van was comfortable and clean. Overall it was a good experience.
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Posted On : 2022-10-13 10:54:49
Posted By : 16rudyc
Serena was great, she helped us with our transportation and helped me add 3 more passengers to our return route. She kept me informed and texted me the confirmation. Very nice and helpful. Thank you Serena!
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Posted On : 2022-08-14 19:47:43
Posted By : CountyCopper
We had to wait approximately 20 minutes for our van transport. Not that big of a deal. After waiting, a van named “Aventour” pulled up and picked us up. The driver was named Rubio. He loaded our bags and off we went to the Hyatt Ziva. Let me tell you, he either needs glasses or driver remedial training. In a 70 KPH zone, he was driving 115 kph. That’s 35 over the limit in and out of traffic. Reminded me of Willow Smiths song “whip my hair back and forth.” That is what our bodies were doing. Hey, at least we got there in one piece. When we pulled into the hotel, he lowered his driver's sunshade that had a bright yellow sign that said he accepts tips. How blatant and in your face. We did trip him though! The return trip was outstanding. The driver was very professional, friendly, and most importantly on time. Oh, he did not drive like a bat out of hell either nor did he solicit tips. All in all, good trip transportation. I would use Mexico Travel Solutions again.
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Posted On : 2022-07-09 14:32:51
