Learn all about chocolate !
Dive into the history of the brown gold and discover the Mayans, who were the first to cultivate cocoa. Come aboard the Cortes ship that brought cocoa to Europe. Discover how cocoa is transformed into chocolate. Taste different types of chocolate and, at the end of the visit, watch a demonstration of how the famous Belgian praline is made by hand.
Audioguide (11 languages), tasting and demonstration included.
More than 600 objects related to cocoa and chocolate are exhibitted.
The museum is located in the city center of Brussels, in front of Manneken Pis.
Chocolate will hold no secrets for you !
Posted By : Brian N
What a fantastic place to visit a must for everyone good interaction all around the museum a very good demonstration of the chocolate making and free samples what's not to love
Rating :
Posted On : 2024-07-01 07:14:57 
Posted By : mariey813
Pour une visite en groupe avec guide (Teambuilding), l'accueil a été tout simplement lamentable. Le guide était compétent et connaissait bien son sujet, mais cela n’a pas suffit à compenser l'attitude déplorable de deux femmes à l'accueil. Leur comportement hautain et impoli est inadmissible et indique clairement qu'elles détestent leur travail.
Une certaine Anais (petite, ronde, cheveux noirs, lunettes) s'est montrée particulièrement odieuse et hautaine, adressant des remarques désobligeantes aux clients comme s'ils étaient illettrés. C'est une honte absolue pour une institution comme celle-ci. Ce genre d'attitude est inacceptable pour des employés censés représenter l'entreprise, et il est difficile de croire qu'elles sont sous-payées pour justifier un tel manque de respect.
Mes collègues et moi-même (employés d’une institution publique) avons été profondément choqués par ce manque de professionnalisme et cette absence totale d'éducation. Le poste d’accueil ne semble pas leur convenir, car elles ne répondent en rien aux caractéristiques et compétences minimales requises. Il est urgent de revoir les critères de recrutement et de formation pour éviter que de telles personnes ne nuisent à la réputation du musée.
Rating :
Posted On : 2024-06-25 14:52:40
Posted By : Esmeralda7706
Interesting,however it was an audio guide,as opposed to a guided tour, so,about halfway through,it became somewhat boring. Plenty choc/merchandise at the end of the tour, pleasant multi lingual staff. Thanks!
Rating :
Posted On : 2024-06-23 11:54:22
Posted By : yoyo9799
Very poor organization. 2 people from the group had been there for information visit of 7 people. We told them that it was ok not to book but to announce our arrival, which we did. We were prevented from entering for 45 minutes. Priority to reservations and they don't read messages. Rude and aggressive staff. We are apparently not the only ones who have experienced disappointments. Interesting museum. Disabled person to go out you have to go down 3 floors in a row,!!
Rating :
Posted On : 2024-06-20 23:09:48
Posted By : So10aar
It was alright.
Not too crowded (went mid-week) & relatively easy to find as it was in a touristy area. Not-so interesting info about chocolate origins etc.
there was a lovely live demonstration about chocolate/pralines & taster chocolate too
Rating :
Posted On : 2024-06-13 06:39:13
Posted By : W4541CBcarolt
Fun experience for family , or couple. Lots of information about chocolate history and the making of chocolate. Loved the antique vending machines.
Rating :
Posted On : 2024-06-11 10:34:44
Posted By : Tour00784277705
Audio-guides were great and included in the admission, we learned loads about the past and present of chocolate making. We didn’t do the workshop but there was still an opportunity to see chocolate making in action - as well as being able to taste!
highly recommend for all ages
Rating :
Posted On : 2024-06-06 05:39:10
Posted By : Philippe1780
Several days before our visit, two people from our group inquired on site at two different times about access and reservation arrangements. It was verbally confirmed to us that we could not book for less than 15 people. Which, we later checked, is contradictory to the information on the website…
We were a group of 9 retired people and we showed up at the entrance shortly before 10:00 this Saturday morning.
No question of daring to hope to return even 30 seconds before time because the time is the time and we do not show the slightest tolerance towards the visitor in this regard!
As we had not booked our visit, we were forced to let other groups and visitors pass before us and therefore had to wait no less than 42 minutes to be able to access the museum!
In rare bad faith (even going so far as to incriminate the colleague who had previously provided us with the information), the two young people at reception were completely intransigent, not very open to dialogue and rare inflexibility... even forcing us to raise our voices to make ourselves respected!
When we force the customer to wait outside in the rain, we obviously don’t attract the public’s favor!
In short, after this long wait in total confusion bordering on chaos at the entrance, we were finally able to visit... while still struggling with capricious audio guides not really the most effective...
In the end: despite undeniable assets, interesting objects and quality scenographies, the visit to this museum was marred by an execrable welcome which certainly does not contribute to highlighting the legendary Brussels hospitality!
Rating :
Posted On : 2024-06-02 15:41:53
Posted By : charlesbY9412FQ
Many of us went to the chocolate museum for our photo club outing after information regarding reservations was taken on site and made by email. Unfortunately, the staff of this establishment did not have the basic politeness to respond to this message.
Worse still, we arrived 15 minutes too early to be greeted by a person who was clearly not in a good mood... 'The museum is not yet open'…. We were treated to a look of misery that no one could imagine coming from a person who was supposed to welcome the public.
Once 10 o'clock... we returned to hear that the groups of 15 people were going first. And when we asked and the situation regarding our reservation…. The person replied ‘our staff misinformed you and you can wait outside’. It was raining, but none of that mattered to the person who was supposed to be welcoming.
Finally, we returned at 10:45…. And there was no guide, just 'objects' to scan which only worked 1 out of 3 times!!! The price is also overrated for what it was worth!
In conclusion we were ‘chocolate’ and what a reputation given to visitors and other tourists who came to discover the history of this very good Belgian chocolate in a museum which is incapable of welcoming its customers who bring it to life….
Rating :
Posted On : 2024-06-02 06:05:57
Posted By : Nidhi_N
Worth a visit. Lots to learn about chocolate. A chocolate lover will fall in love all over again …………
Rating :
Posted On : 2024-05-10 04:33:33 
