First Minute Transfer

Posted By : 962donaldp
Booked our transfers with this company and as said met in arrivals with First minute agent who then directed
a driver to us quickly, nice clean mini bus and polite driver. On return met at our hotel on time and taken to airport
by another driver in a mini van. Good prices too, they offer tours but on this holiday we just stayed local but definitely next time would go.
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Posted On : 2024-06-24 03:42:13

Posted By : thedublinrambler
We used First Minute Transfer for return trip from airport to Costa Teguise. 110% service. Our driver was waiting on our arrival at airport, we were transferred in a very clean minibus to our hotel and collected from our hotel on departure day. Both trips were on time. Would use again.
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Posted On : 2024-05-24 10:47:03

Posted By : jenimcclean
I ordered a car for an early pick up to return to the airport- I didn’t think I would find a taxi at the rank at 5am so paying the extra to book in advance was my only option. I got a confirmation that specifically said not to contact them, they were coming. They emailed the day before to confirm they were coming, and again said not to contact them. They didn’t come. They didn’t phone. They didn’t respond to email or WhatsApp. I ended up running half a mile to the taxi rank, after we should have checked in at the airport. Would never risk it again.
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Posted On : 2024-04-17 02:26:43

Posted By : 6uka
We booked a transfer from the airport to our hotel on Lanzarote, prepaid, specifically left a note to bring child seats for our 3 and 6yo. Then additionally confirmed via chat that the seats for our children would be brought.
Guess what - our plane was barely 20mins late to land and there was no car with child seats waiting!!!! They just offered us a regular taxi instead (out of the taxi queue) or extra half an hour wait. We couldn’t wait as it was already a late evening and had to take it. What’s the point of requesting seats and why would they confirm them?

They also refused to give any money back despite failing to provide the confirmed level of service.

Don’t trust them to bring your children seats!
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Posted On : 2024-04-04 10:03:30

Posted By : Mark S
Late to collect us at airport. No apology from female representative or driver. By the time they arrived most of the people on our flight had left which kind of defeated the object of getting away quickly.
On the return trip morning we received telephone and e mail messages asking us to share the minibus back to the airport with another family. How is this a private transfer? We reluctantly agreed on the agreement that we would receive a partial refund. Guess what? The driver and representative knew nothing about it and the guy in the office denied knowing anything. Whole trip was prepaid upon arrival so no way of withholding payment.
They therefore got paid twice for the one trip.
Looking at earlier reviews this appears to be a regular scam.
Lesson is, if you want a private transfer don't use First minute. You might just as well get the transfer coach and save the 50 euros
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Posted On : 2024-03-25 17:28:47

Posted By : 702angelinew
Awful Service! Ordered and paid for private taxi (car), got a minibus. Driver got lost en-route to our apartment as he said our accommodation was new, but was built 4 years ago! Did not arrive to collect us for our airport transfer at the end of the holiday. No contact, no apology. Sent many emails when we got back a few days ago asking for a refund and an apology, heard nothing. But they soon sent many emails to me before we left for our holiday in Lanzarote as they said i had not paid online for the transfers. I had indeed paid and had a credit card receipt to prove it. Use another company. Yes, this is the cheapest company I saw online, but do you really want to chance not getting the service you paid for. TERRIBLE!!! AND the driver was crazy! Tailgating the car in front so so close, i was bricking it! He was waving his arms about and blabbering on in Spanish. Really not impressed with the whole experience.
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Posted On : 2024-03-20 10:34:54

Posted By : GoPlaces56159535032
Really effiecient and freindly staff. The transfers were on time both ends and it was all very smooth, they helped with our bags and were great.
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Posted On : 2024-03-15 11:03:17

Posted By : W74YHpato
Driver arrived 45 minutes after time booked. No explanation provided by company rep on hand. I would not use this service again
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Posted On : 2023-12-29 11:48:54

Posted By : janicec780
Excellent service, very prompt on time keeping would highly recommend. We didn’t have to wait around on airport and hotel pick up. Lovely guy that drove us.
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Posted On : 2023-12-28 16:30:13

Posted By : Graham W
Excellent service. I've used First Minute many times, friendly drivers and always on time. What'sApp updates and confirmation of pick up time a bonus
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Posted On : 2023-12-14 11:53:10